TERMS & CONDITIONS

--- TERMS & CONDITIONS ---

We fully comply with all requirement of the Sale of Goods Act -

- ORDER PROCESSING -

Express Orders will be given priority and depending on the time of payment we will always do our very best to send the same day - Standard Orders will usually be processed within 48 hours of payment and then depending on weight or value we will (at our discretion) send them by Royal Mail 48 hour postal service or by courier.

- ALL RETURNS -

We want you to be happy and will always change or give a refund for anything PROVIDING it has not been used and we get it back in "Original" condition so that we can re-sell "as new" -- BUT please note that return post can be expensive so before you send back can you think of anyone at your club who may want buy it from you -- Or if it is too big for a child maybe keep for them to grow into - we recommend that you send to us by "Recorded Delivery" because this will only cost £1 extra (in the UK) and it will give you insurance if your parcel goes missing -- Pack the return so post cannot cause damage and SEND to - Taekwondo Supply,  1 Moreton Ind Est,  London Rd,  Swanley,  BR8 8DE   England  -- REMEMBER to put a note in the parcel to tell us all of your details and what you want

- RETURN of WRONG ITEM -

If we have made a mistake and sent you the wrong item please do NOT send and expect us to refund any unauthorised costs for post - Tell us and we will send you a "freepost" return label or arrange for courier collection

 
- EXCHANGE of CORRECT ITEM -
If we have correctly sent what you ordered and you now want to swap it then the return costs must be at your expense and we must also ask that you to pay us for our post costs to send you the exchange item-
 
- REFUNDS -

If we have made a mistake and sent you the wrong thing we will give you a full 100% refund - If we correctly sent what you ordered and you now want to return it for a refund then the return post costs must be at your expense also for all refunds of correct items we reserve the right to deduct 20% or £5 from your refund - This is an administration charge in respect of (a) time to examine and re-pack your return  (b) time spent in correspondence (c) time calculating and transferring your repayment


-- Please email or call Tony on 0797 1844 190 if you need any more information --